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In 1982, General Motors had a factory, that didn’t seem to be working out. When they closed its plant in Fremont, California, absenteeism ran at around 20 per cent, quality was poor, and the workforce had a reputation, deserved or not, for drinking on the job and sabotaging cars. When Toyota reopened the plant with …
Every team has a culture, whether or not it has chosen one. Somewhere between its first meeting and its first difficult quarter, a set of agreements forms: who speaks first, whether disagreement is welcome, what happens to the person who admits a mistake. Few of these agreements are ever stated rather learned by watching what …
Last year, a coach I deeply respect told me a story I often keep going back to whenever the topic of culture comes up. For several years, she had worked with a founding CEO whose journey is the kind that gets told at start-up conferences. She bootstrapped the company from nothing and, over a decade, …
