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On the night before Agincourt, in Shakespeare’s Henry V, the young king borrows a cloak, hides who he is, and walks through his camp. A soldier who does not recognise him says what no one would say to his face: if the cause is unjust, the king will answer for every man who dies tomorrow. …
In 1982, General Motors had a factory, that didn’t seem to be working out. When they closed its plant in Fremont, California, absenteeism ran at around 20 per cent, quality was poor, and the workforce had a reputation, deserved or not, for drinking on the job and sabotaging cars. When Toyota reopened the plant with …
Every team has a culture, whether or not it has chosen one. Somewhere between its first meeting and its first difficult quarter, a set of agreements forms: who speaks first, whether disagreement is welcome, what happens to the person who admits a mistake. Few of these agreements are ever stated rather learned by watching what …
