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A new strategy is announced on Monday. By Wednesday, budgets are being revisited, someone is worried about their role, and delivery is still expected to continue as planned. Almost none of that gets resolved by the strategy document. It gets uravels, or doesn’t, at one layer: that of the managers standing between the decision and …
I am a relatively new driver. An anxious one at that. Which means every time I get behind the wheel, my nervous system is already doing more work than it probably needs to. It also helps very little that I drive in Delhi. And yet, every day, I pull up to a traffic light and …
As facilitators, we rarely witness this moment. It’s the three weeks later moment, when one of the participants is sitting in a difficult performance conversation. Or walking into a board review. Or deciding whether to ask one more question instead of rushing to an answer. Those are the moments that determine whether the work has actually …
